“One of the best training sessions I have ever been to. John was a great facilitator – kept everyone involved. Great time. Very knowledgeable!
J. Debone, UCM
WHO WE ARE
An organization dedicated to helping others. Whether in the profit or not for profit segments, Schocker Locker focuses on assisting individuals, teams and organizations to strive for success. Offering a vast array of experience, Schocker Locker is driven by a very simple philosophy—“If we don’t give our people what they need, we will not get what we want to get!”
Take a look around and see what opportunities Schocker Locker may provide to help you and your organization get to the next level of success!
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Here’s the recent feedback we have received!
John, the retailers absolutely loved your counsel. I know the retailers really liked your style, what you had to say and eager to hear your recommendations and advice. I would recommend your services to every retailer.
John, the interview process in your consultations is a nice addition to what I’ve seen done before. You seem to get real, honest feedback from key retailer staff — feedback you can then use when making recommendations. I applaud you for putting your personal spin on this process, and look forward to continually working with you to help DFW retailers!
John’s approach to the JD Power Customer Experience Initiative is unique. He is extremely effective in connecting with retailer personnel at every level. Combining his manufacturer and retail experience makes a tremendous difference. He’s able to peel back the layers through the most old fashioned and most effective way … face-to-face communication. The casual yet structured interview process reveals where the greatest successes and opportunities live. Taking a personal interest in each employee allows the walls to come down and makes for a positive experience for all involved. I gained a lot more out of this process through the participants’ willingness to share. The root causes are always best discovered through those living it each day.
John, great reviews coming in from District 1 stores! Retailers are listening to suggestions and even better – they are actually taking steps to follow up on suggested items. Multiple stores have produced their own versions of “why service here” as well as service advisor bios to be handed to customers during the Intro to Service process. Taking it a step further – one Service Director has started creating a Service Department Job Description/Standard Operating Procedure manual. Looking forward to continued successes!